Contact Information Policy

UNBALANCED

We value our customers and want to make your shopping experience as smooth as possible. If you have questions about our products, an existing order, shipping, returns, or any other concerns, please contact us using the information below.

Business Contact Information

• Business Name: UNBALANCED
• Email: unbalancedartllc@gmail.com
• Business Address: 1628 W Lunt Ave Apt 1 B, Chicago IL, 60626
• Phone Number: 585-469-0364
• Customer Service Hours: Monday–Friday (9:00am-5:00pm Central Time)

Please ensure that the business name and address listed here match your actual business information and applicable Shopify account requirements.

Customer Support

For assistance with an order, please include your order number and a description of your concern so we can help you more efficiently.

You can contact us about:

• Order status and tracking.
• Shipping delays or delivery issues.
• Damaged, defective, misprinted, or incorrect items.
• Return and refund questions.
• Product information and general inquiries.

For damaged, defective, or misprinted products, please include clear photos of the issue when contacting us, if possible.

Response Times

We aim to respond to customer inquiries within 2 business days. Response times may vary during holidays, busy periods, or circumstances beyond our control.

If your inquiry concerns a damaged or defective item, please contact us as soon as possible so we have time to review the issue and, when applicable, submit a claim to our production partner, Printify, within its required reporting window.

Business Operations

UNBALANCED sells products online, including items made to order through our production and fulfillment partner, Printify. Production, packaging, and shipping may be handled by third-party providers.

For questions or concerns regarding a purchase made through our store, please contact UNBALANCED directly at unbalancedartllc@gmail.com.

Thank you for supporting UNBALANCED. We appreciate your business and look forward to helping you.

Last updated: October 11, 2026