Refund policy

UNBALANCED — Return & Refund Policy

Thank you for supporting UNBALANCED! We appreciate every order and want you to be happy with your purchase.

Because our products are made to order, each item is produced specifically for your purchase. Please review our return and refund policy below before placing an order.

Damaged, Defective, or Incorrect Items

We want you to receive your order in great condition. If your item arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact us at unbalancedartllc@gmail.com within 30 calendar days of delivery.

Please include:

Your order number.
A brief description of the issue.
Clear photos showing the damage, defect, or incorrect item.

We will review your request and work with our production partner, Printify, to determine an appropriate resolution. Eligible claims may qualify for a free replacement or refund. In most eligible cases, the item does not need to be returned.

Returns and Exchanges

Because our products are made to order, we generally cannot accept returns or exchanges for reasons such as:

Ordering the wrong size or color.
Changing your mind after placing an order.
Deciding that you no longer want the item.

Please review product descriptions, sizing charts, colors, and other listing details carefully before completing your purchase.

This policy does not limit any consumer rights or remedies that may apply under applicable law.

Our UNBALANCED Customer Care Promise

We want you to love what you ordered, and we understand that concerns can sometimes arise even when an item does not qualify for a standard production-related refund or replacement.

If you are unhappy with your purchase, please reach out to us at unbalancedartllc@gmail.com. We will review your situation individually and do our best to find a fair solution.

At our discretion, we may offer a one-time discount on a future purchase or another appropriate resolution. Any discretionary offer is separate from remedies you may be entitled to under applicable law.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at unbalancedartllc@gmail.com with your order number. We will investigate the shipment and work with our fulfillment partner to determine the next steps.

Refund Processing

If a refund is approved, it will be processed through the original payment method whenever applicable. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.