Shipping policy

UNBALANCED Shipping Policy

Thank you for shopping with UNBALANCED! Our products are made to order through our production and fulfillment partner, Printify. Each order is prepared especially for you, and we work hard to get your items to you as smoothly as possible.

Order Processing and Production

All items are made to order. After you place an order, your item must be produced before it can be shipped.

Production times vary depending on the product, print provider, order volume, and time of year. Please allow time for both production and shipping when planning for your order to arrive.

Shipping Rates and Delivery Times

Shipping costs are calculated according to the products ordered, destination, and available shipping methods. Any applicable shipping charges will be displayed at checkout.

Delivery estimates vary by product, destination, shipping method, and fulfillment provider. Estimated delivery times are not guaranteed, and delays may occur during busy seasons, due to carrier disruptions, or because of circumstances outside our control.

When available, tracking information will be provided once your order has shipped.

Multiple Items and Separate Shipments

If your order contains multiple products, your items may be produced or shipped separately depending on the products and fulfillment providers involved. As a result, items from the same order may arrive at different times, and separate tracking information may be provided.

Shipping Address

Please review your shipping address carefully before completing your purchase. UNBALANCED cannot guarantee that an address can be changed once an order has entered production or fulfillment.

If you notice an error in your shipping address, contact us as soon as possible at unbalancedartllc@gmail.com. We will do our best to assist, but changes may not be possible after processing has begun.

Delayed, Lost, or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at unbalancedartllc@gmail.com with your order number and tracking information, if available.

We will review the tracking details and work with our fulfillment partner or the shipping carrier to investigate the issue.

Delivery delays may occur, and tracking information may not update immediately. If a package appears lost or has not been delivered, please contact us so we can help determine the appropriate next steps.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, misprinted, or incorrect, please email unbalancedartllc@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photos of the affected item.

Please report these issues within 30 calendar days of delivery whenever possible so we have time to review the problem and submit an eligible claim to our production partner.

Eligible issues may qualify for a replacement or refund under the applicable production partner policies. Please see our Return and Refund Policy for further details.